Ritz Paris has integrated the entire KNOWCROSS suite of services: KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, and KNOW Mobile. Joerg Boehler, Director of Operational Development at Ritz Paris says he first became interested in the technology before the renovation. After a trial in 2011 resulted in positive feedback across his staff, Boehler saw the wide-reaching benefits KNOWCROSS offered.
Ritz Paris recently reopened its doors after a $400 million dollar, four-year renovation. Known for opulence and celebrity clientele, they turned to the KNOWCROSS suite of services to create a central, real-time communication center that speeds up responses to guests’ requests and allows the hotel to function more efficiently overall, promoting a new benchmark in customer service.
KNOWCROSS, is the global leader in technology intelligence for the hospitality operations industry.
KNOWCROSS offers a seamless mobile communication system across all departments to anyone on any computer or smartphone, anywhere. This eliminates the need to travel to and from a set location in the hotel for assignments. Meanwhile, the ability to customize language settings breaks down potential communication barriers with staff.
Ritz Paris is the city’s most famous five-star hotel located in the Place Vendôme. Originally built in the late 19th century, the hotel offers 142 rooms and 71 suites among numerous other amenities.